Membership
A little thank-you for every return visit
Your first successful paid order welcomes you as a Regular Member. There is no membership fee, and you do not need to join a paid plan. Keep using the same email at checkout so your purchase history stays together.
| Membership | Paid purchases | Your ongoing thank-you |
|---|---|---|
| Regular Member | 1–2 | 3% off eligible future orders |
| Trail Member | 3–5 | 5% off eligible future orders |
| Summit Member | 6 or more | 8% off eligible future orders |
Made to feel easy
Once your payment has succeeded, your membership is updated automatically. Your new level applies to future purchases. At checkout, use the email connected to your previous orders; your eligible member saving is applied automatically after we identify your customer profile.
These membership benefits are ongoing store rules. Seasonal offers, coupons and shipping promotions have their own dates and conditions. Changing a promotion does not reset your membership.
How do member savings work with special offers?
Member savings do not stack with other product or order discounts. If another eligible offer gives you a better saving, checkout applies the eligible discount according to its combination rules. Shipping promotions can apply alongside member savings when their conditions are met. You can see the discount and final total before paying.
Which orders count?
We count successfully paid, non-test orders attached to your customer profile. An unpaid order does not make you a member. A refund does not erase the fact that a payment previously succeeded; your purchase history remains part of this membership count. Re-running an update does not count the same order twice.
Can I find my orders and addresses?
Sign in to your account using your purchase email to view your order history and the account options available to you. If you used different emails, our team can help you check the records; we will verify the details before making any account changes.
Need help with an order or return?
We are here to help. Visit Shipping & delivery, read our return and refund steps, or email support@alexcarteroutdoors.com.